Terms and Conditions
1.1. The present General Conditions of Sale (hereinafter, “General Conditions”) are intended to regulate the sale of “Aina de Mô Barcelona” products, carried out remotely, through the telematic network, at the URL https: //www.ainademo .com (hereinafter “Site”).
1.2 The Owner of the Site is:
NOMBRE Amanece en la Bahía S.L.
Domicilio social: C/Bobines 25 Bajos, 08197 Valldoreix (Sant Cugat)
Teléfono: 93 583 06 16
Correo electrónico: firstname.lastname@example.org
1.3 To purchase the Products through the Site, the Customer must be 18 years old or, where appropriate, be duly authorized by the parents or in any case by the person who is the holder of parental authority. In addition, the Client declares that he is a “consumer” in accordance with the definition of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, which is a natural person and who acts with a purpose other than his commercial activity, business, trade or profession.
2. Acceptance of the general conditions of sale
2.1. All purchases of Products made through the Site (hereinafter, “Purchase Contracts”) by users who access it (hereinafter, “Clients”) are regulated by these General Conditions as well as by Royal Decree Legislative 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. and by the Spanish regulations on electronic commerce that are applicable.
2.2. By entering into the Purchase Contracts, the Client accepts and agrees to observe these General Conditions.
2.3. Therefore, the Client is obliged to read carefully, before making any purchase, these General Conditions that AINA DE MÔ BARCELONA also makes available to them in order to allow them to know them.
2.4. AINA DE MÔ BARCELONA may modify the content of the General Conditions at any time and without prior notice. The General Conditions applicable to each Purchase Contract will be those that are published on the Site at the time of the Purchase by the Customer.
3.1. The Site is a telematic tool that sells cosmetics, beauty products, makeup and corresponding accessories of the exclusive AINA DE MÔ BARCELONA brand (hereinafter, “Products”).
3.2. All the Products offered are displayed in detail on the Site, within the corresponding sections, differentiated by Product categories.
3.3. The visual representation of the Products on the Site, when available, has an indicative value and normally corresponds to the photographic image of the Products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment, by AINA. DE MÔ BARCELONA, on the exact coincidence of the image represented on the Site and / or in the Application with the Real Product.
3.4. If there are differences between the image and the product label, the description on the product label will always be valid.
4. Purchase procedure
4.1. The Client can buy the Products present in the AINA DE MÔ BARCELONA electronic catalog, in accordance with the technical access procedures indicated here.
4.2. To purchase the Products, the Customer will have to register on the Site by entering their personal data, following the instructions of the registration program. If the Client is already registered, they will have to proceed to the authentication on the Site by entering the credentials created during the registration phase. The Client must fill in the order form available on the Site, following the instructions on the Site. Purchase orders must be filled out accurately in all its parts. In the event that the Client does not want to register on the Site, they may in any case finalize the purchase procedure, but they will not be able to control the status of their orders or take advantage of discounts and promotions.
4.3. The Customer will have to enter the selected Products in the corresponding “Basket” and, after having chosen the transport company and having read and accepted the amount of the shipping costs, they will be able to continue with the purchase.
4.4. If the Customer needs to change the type and / or quantity of Products in the Basket, he must use the appropriate commands in the “Basket Section” “of the Site.
4.5. When this operation is completed, the Customer will view a screen containing the summary of the order, including shipping costs, with the request for a further confirmation of the purchase procedure
4.6. After having viewed the order summary, the Client will have to select the desired payment method, that is, cash at the time of delivery, credit card, PayPal (and / or other means of payment that will be provided within the Site), or by Gift Card, and send the order by clicking on the corresponding button.
4.6 AINA DE MÔ BARCELONA reserves the right not to allow the execution of Purchase Contracts through the Site if the order does not reach a total minimum amount (hereinafter, “Minimum Amount”), which can be determined by AINA DE MÔ BARCELONA and communicated to the Customer, not including shipping costs and possible discounts and / or promotions. Therefore, in the event that the order does not reach the Minimum Amount, not including shipping costs and possible discounts and / or promotions, it will not be sent Confirmation of the order to the Client (as regulated in article 5.2) and, consequently, it will not be possible to enter into the Purchase Contract.
5. Termination of the contract
5.1. The publication of the Products displayed on the Site constitutes an invitation for the Customer to make a contractual purchase proposal. The order that the Client sends has the value of a contractual proposal and implies full knowledge and full acceptance of these General Conditions.
5.2. All Purchase Contracts stipulated between AINA DE MÔ BARCELONA and the Client are considered finalized with the Client viewing the site page with the Order Confirmation (hereinafter, “Thank you page”), which contains the “Number order “and a summary of the order itself. The Client will also receive an email to the Client’s email address, which will contain the “Order Number” that will have to be used in all subsequent correspondence with AINA DE MÔ BARCELONA related to said product, the information required by law, all The data that the Client has entered, who undertakes to verify the veracity of said data and to communicate any eventual modification in time.Possible charges arising from errors in the data not indicated in time will be the sole responsibility of the Client.
5.3. The Client can view all orders on the Site, in his personal area, if he is registered, or by contacting the AINA DE MÔ BARCELONA Customer Service, immediately after the order is sent.
5.4. It is possible that the Products ordered are not available, in which case, if those that the Client has chosen are not, in whole or in part, available, AINA DE MÔ BARCELONA will contact the Client to decide by mutual agreement how to proceed.
5.5. AINA DE MÔ BARCELONA has the right to accept or not, at its own discretion, the order sent by the Client, without the Client having any claim or right of any kind, for any reason, including compensation, in case of non-acceptance of the order.
5.6. In particular, AINA DE MÔ BARCELONA reserves the right not to accept purchase proposals that do not offer sufficient credit guarantees or, even after a comparison with the circuit that manages credit card payments, there are anomalies in transactions and means of payment used by the Client.
5.7. The Client may at any time verify the content of the Purchase Contracts concluded by accessing his personal area of the Site, if he is registered, or by contacting the AINA DE MÔ BARCELONA Customer Service.
6. Product Prices
All prices of the Products are clearly indicated on the Site and are considered to be inclusive of VAT. Shipping costs are properly displayed at the time of order. The cost of each shipment may vary depending on the shipping and payment method as well as the destination and the total amount of the order.
7. Collection and payment methods
7.1 The credit cards accepted are: Visa and Mastercard. All data is transmitted encrypted using an SSL certificate and cannot be intercepted by third parties.
In addition, the introduction of the data is carried out directly on the bank’s Site, which guarantees maximum security.
7.2 PayPal, a company of the eBay group, is a fast and secure payment system.
When the order has been completed and the PayPal method has been chosen as the payment method, the buyer will be redirected to the PayPal Site, where they can access their account by entering their personal email address and password.
After registering, you can access the payment section through PayPal without having to re-enter the data, even for successive purchases.
If PayPal is chosen as the payment method, the amount is charged directly to the associated credit card (Visa, Visa Electron, Mastercard, American Express) or prepaid (PostePay). PayPal protects buyer information as no financial information is passed on.
For each transaction made with this form of payment PayPal will send a confirmation email.
8. Shipping Forms, Expenses and Security
8.1. AINA DE MÔ BARCELONA undertakes to send the merchandise without undue delay and, in any case, within 10 days from the date of execution of the Purchase Contract. The Products will be delivered through a transport company, and the terms will vary depending on the destination. The periods indicated at the time of the purchase order have in any case an indicative value.
8.2. The Site allows purchases destined for the Spanish mainland and the Balearic Islands only.
8.3. The Products ordered are delivered to the address specified by the Customer.
8.4. Deliveries will be made from Monday to Friday, during business hours, excluding holidays in the Customer’s place of residence, according to the forms established by the transport company. Delivery is considered complete at the time the Product is delivered to the Customer at the specified address. In the event that the order cannot be delivered because the recipient is not at the specified address, the carrier will try to contact the Customer and make a new delivery according to the ways that the transport company has pre-established.
In the event that the new delivery cannot be made because the recipient is not at the specified address, Customer Service will try to contact the Customer to schedule a new delivery date.
If the Customer Service cannot contact the Customer within 10 days or in the event of subsequent impossibility of delivery because the recipient is not at the address, the Products that are the object of the order will be returned to AINA DE MÔ BARCELONA. After 30 days from the date on which the Products that are the object of the order have been returned to AINA DE MÔ BARCELONA due to the impossibility of carrying out the delivery, the contract will be terminated and the purchase order will be canceled under article 1124 DC AINA DE MÔ BARCELONA will reimburse the amount paid by the Client for the product.
8.5. The resolution of the Purchase Contract and the amount of the refund will be communicated by email to the Client. The amount of the refund will be paid in the means of payment used by the Customer for the purchase. In the event that, before the thirty days have elapsed, the Client requests to receive the Products purchased again, AINA DE MÔ BARCELONA will proceed to the new delivery after collecting, in addition to the price of the same, the costs of returning the Products to AINA DE MÔ BARCELONA.
8.6. When the courier delivers the Products, the Customer must thoroughly check:
- a) that the security seal is intact and that the packaging is not damaged or altered.
- b) that the number of items delivered corresponds to that indicated in the transport number.
8.7. The Client will have to claim any damages caused to the security seal, the packaging or the Products, the non-correspondence of the number of articles / packages or the indications. For this, you can contact AINA DE MÔ BARCELONA through the Customer Service, specifying the order in which these mishaps have been observed.
8.8. Cases of force majeure (such as, for example, legal impositions, regulations and other measures of the Public Authority, wars, embargoes, fires, floods, explosions, earthquakes, floods, epidemics, strikes, etc.), the unavailability of the means of delivery, as well as unpredictable or unavoidable events that cause a delay in deliveries, make deliveries difficult or impossible or cause a significant increase in the cost of delivery by AINA DE MÔ BARCELONA, will entitle it to split, resend or cancel, totally or partially, the expected delivery or terminate the Purchase Contract. In such cases, AINA DE MÔ BARCELONA will be responsible for communicating to the Client in a timely and adequate manner its own determinations by sending it an email. The Client will have the right to a refund of the amount eventually paid, excluding any subsequent claim, in any way, by AINA DE MÔ BARCELONA.
9. Discount Vouchers – Promotions
9.1. Eventual discount vouchers or promotional codes may be entered when the Customer fills in the purchase order. The system will update the total amount of the order discounted the value of the voucher.
9.2. The discount voucher can only be accumulated with other commercial initiatives in those cases where it is expressly indicated.
10. Right of withdrawal and its effects
10.1. The Client has the right to withdraw from the contract, without indicating the reasons, within 7 calendar days.
10.2. The withdrawal period ends (i) after 7 days from the date on which the Customer or a third party, other than the carrier and designated by the Customer, receives the merchandise. In the event that the contract corresponds to several Products that have been ordered at the same time but that are delivered separately, after 7 days from the date on which the Client or a third party, other than the carrier and that Client has designated, receive the latest Product.
10.3. To exercise the right of withdrawal, the Client is obliged to inform AINA DE MÔ BARCELONA about his decision to terminate the contract through an explicit declaration (for example, a letter sent by email).
10.4. To respect the withdrawal period, it is sufficient for the Client to send the communication regarding the exercise of the right of withdrawal before the end of the withdrawal period.
10.5. If the Customer withdraws from this contract, all payments made in favor of AINA DE MÔ BARCELONA will be reimbursed, including shipping costs (with the exception of additional costs derived from the eventual choice of a type of delivery other than the type less costly standard delivery offered), without undue delay and, in any case, before 7 days have elapsed from the date on which the merchandise returned to AINA DE MÔ BARCELONA is received, provided that said merchandise arrives in the same state in which was sent and has not been tampered with or unsealed. Said reimbursement will be made using the same form of payment used by the Client in the initial transaction, unless the Client has expressly provided otherwise; In any case, the Client will not have to bear any cost as a result of said reimbursement. The refund will not be made if the merchandise is not received or if upon receipt it is found that it has been tampered with or unsealed.
10.6. The Client is obliged to return the merchandise or deliver it to AINA DE MÔ BARCELONA, c / Bobines Nº 25, bajo, 08197 Valldoreix, Barcelona, Spain, without undue delay and, in any way, before 7 days have elapsed from the date on that you have communicated the withdrawal of this contract (or show proof that it has been sent within this period). The direct costs of returning the merchandise will be borne by the Customer.
10.7. In accordance with the provisions of article 103 section e) Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws , the Customer may in no case exercise the right of withdrawal in the case of sealed products that, for reasons of hygiene or health protection, have been opened, manipulated or unsealed, after delivery.
11. Lack of conformity of Products and defective Products
11.1. The Products offered on the Site are in accordance with national and community legislation. The images and colors of the Products published on the Site may differ slightly from the real ones due to the display settings of the colors on the Customer’s computer screen and / or the tools used for their display.
11.2. In the event of non-conformity of the Products purchased with respect to the description published on the Site and in the event of a defective Product, the Customer has the right to an immediate refund of the non-conforming Product, sending photographs showing the damage or non-conformity of the Product.
11.3. AINA DE MÔ BARCELONA will inform the Customer of the reimbursement method, at his discretion, also by means of vouchers to be used in a subsequent purchase, excluding any other liability of AINA DE MÔ BARCELONA, for any reason.
11.4. In any case, the provisions relating to guarantees provided in Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other laws are not affected. complementary.
12. Processing of personal data
13. Communications and claims
All communications or any claim from the Client to AINA DE MÔ BARCELONA regarding the Purchase Contracts must be sent via email email@example.com
14. Intellectual property rights
All trademarks (registered or not), as well as any work, distinctive sign or denomination, image, photograph, written or graphic text and in general any other non-material good protected by law, reproduced on the Site, are the exclusive property of AINA DE MÔ BARCELONA and / or its owners, without access to the Site and / or the stipulation of the Purchase Contracts giving the Client any right over them. Any use, even partial, of the same is prohibited without the prior written authorization of AINA DE MÔ BARCELONA, in favor of which all the corresponding rights are reserved, exclusively, worldwide.
15. Applicable law and competent forum
15.1 These General Conditions, the relationship between the Client and AINA DE MÔ BARCELONA, as well as any contract entered into with the Client are governed by Spanish law.
15.2 The Courts and Tribunals of the consumer’s domicile will be competent to resolve any conflict that may arise between the Client acting as a consumer and AINA DE MÔ BARCELONA.
16. Purchase limits
The Client is informed and accepts that AINA DE MÔ BARCELONA, at its sole discretion, has the right to:
- Establish quantitative limits on the number of products, even for each reference, that can be purchased with each Purchase Contract, or
- Establish limits to the maximum value of each order and the subsequent Purchase Contract that the Client may enter into.
The products, services and promotional samples on the AINA DE MÔ BARCELONA website are intended for personal use only. The sale and resale of products, services or samples received promotions is not allowed. AINA DE MÔ BARCELONA reserves the right to decrease or cancel the delivery of products or services, provided that it considers that the behavior of the user violates the General Conditions.